Privacy and Confidentiality Policy

Last updated:

September 1, 2023 - version 1.0

The purpose of this policy is to ensure the preservation of personal information and to regulate the way in which we collect, use, communicate, store and dispose of it, or otherwise manage it. In addition, it aims to inform any data subject about how we process personal data. It also includes the policy on cookies as well as the consent settings for these cookies.

1. Collection of personal information

By visiting our website, it is possible that personal data about you, such as your name, address, email, telephone number, etc., is collected. This information is only collected if you provide it voluntarily, for example by filling out a contact form, a quote request, a callback request, etc. Our commitment focuses on collecting only essential and relevant information in order to respond to your service request.

2. Protection of personal information

We implement appropriate security measures to prevent unauthorized access, use or disclosure of your personal information. In addition, access to your information is restricted to those employees or service providers who need the information to provide services to you.

3. Sharing of personal information

We do not trade, sell, rent or otherwise transfer to third parties your personal information for their marketing purposes unless you specifically give us your consent. However, we may share your information with external service providers who assist us in running our business. We take steps to ensure that these third parties adhere to high security and privacy standards.

4. Retention and destruction of personal information

We retain your personal data for the period required to fulfil the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is treated securely and in accordance with this policy. Once personal data is no longer required, we ensure that it is disposed of or anonymised. We destroy the information securely, ensuring that its confidentiality is preserved.

5. Use of cookies

In order to enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our site. They allow us to collect information such as the pages visited, the duration of the visit and your language preferences. This data helps us analyze trends, optimize our site and offer you personalized content.

You can choose to accept or refuse cookies using our consent banner. It is also possible to enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit some of the functionality of our website.

5.1 Definition of the different cookies used

5.1.1 Functional cookies

These cookies are necessary for the website to function properly. They are usually created as a response to actions made by you on the website, such as saving your privacy preferences or filling in forms. These cookies do not store any information that allows you to be personally identifiable.

5.1.2 Statistics cookies

These cookies collect information about how you use the website, the pages you visited and the links you clicked on. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing cookies

These cookies may be set through our site by our advertising partners or by integrating social media sharing features. They may be used by those companies to build a profile of your interests in order to show you personalized ads on other websites.

We encourage you to regularly review the privacy policy of these social networks, as it may be subject to change, in order to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.

5.1.4 Security cookies

In order to prevent fraud and protect our systems, forms on the website may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data about how a user interacts with the website. Examples of the data collected include how the user navigates the site with their mouse, how they click between content, how long they take to complete tasks, and the device they are using. By analyzing this data, the tool can determine whether the user is likely to be a robot or not. This data may be shared with other Google products and services.

5.2 Enabling/disabling and deleting cookies

You can manage your cookies through your browsers on your different devices. Most browsers accept the installation of cookies by default. However, you can configure them to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when you close it or to regularly delete them manually. Please note that the configuration of each browser is different, do not hesitate to consult the help menu of these.

5.3 Consent to the use of cookies

When you first visit this website, a consent banner will be displayed to explain our use of cookies. By clicking on "Accept", you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also "Refuse" all cookies that are not essential to the operation of this website or "Manage your preferences" by accepting certain categories of cookies. You can change your consent at any time.

5.4 Third parties

We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot ensure that these third parties handle your personal data reliably or securely. Some of these parties, such as Google and social networks, should be considered independent data processors. We strongly advise you to consult the privacy statements of these companies.

6. Liability

Overall, we take responsibility for protecting the personal information we hold. Our employees who have access to personal information or are otherwise involved in its management take all necessary measures to ensure its protection and comply with this policy.

7. Rights of access, rectification and withdrawal of consent

You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request the correction or deletion of your data if it is inaccurate or outdated. In relevant cases, the updated information will be communicated to third parties having access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to submit an objection to our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the problem persists, you can contact the Office of the Privacy Commissioner of Canada. If an individual wishes to exercise their rights of access, rectification or withdrawal of consent, they must submit a written request to this effect to the Personal Data Protection Officer. The appropriate contact details are specified in the “Personal Data Protection Officer” section below.

8. Process for handling complaints relating to the protection of personal information

If anyone wishes to make a complaint regarding the application of this policy or, more generally, regarding the security of their personal information, they must submit their request in writing by contacting the Personal Data Protection Officer, whose contact details are mentioned in the section "Privacy Officer". This will be processed within a reasonable time frame. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and supporting documents for the assessment, as well as the response sent to the person who made the complaint. We undertake to treat any complaint received in complete confidentiality.

9. Responsible for the protection of personal information

For any questions, concerns or requests regarding this policy, please contact the Privacy Officer:

• Jason Legault, President
• 450 521-9923

10. Approbation

This policy is approved by the Privacy Officer whose professional contact details are displayed above.

11. Publication and modifications

We reserve the right to revise this Privacy and Confidentiality Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.